{"id":10781,"date":"2023-11-02T09:52:05","date_gmt":"2023-11-02T08:52:05","guid":{"rendered":"https:\/\/wesharetalent.com\/?post_type=tribe_events&#038;p=10781"},"modified":"2024-04-26T15:47:14","modified_gmt":"2024-04-26T13:47:14","slug":"cx-management-6-pijlers-en-best-practices-3","status":"publish","type":"tribe_events","link":"https:\/\/wesharetalent.com\/en\/event\/cx-management-6-pijlers-en-best-practices-3\/","title":{"rendered":"CX Management &#8211; 6 pijlers en best-practices"},"content":{"rendered":"<div>Tijdens deze webinar gegeven door Anika Siepel en Chris Barhorst leer je de basis van Customer Experience (CX) en Customer Experience Management (CXM). In slechts 1,5 uur krijg je praktische handvatten en best-practices over het organiseren van een goede klantbeleving aan de hand van de 6 pijlers van het CX Framework. Een goede klantbeleving ontstaat niet vanzelf, dat moet je organiseren. Je wordt meegenomen in d\u00e9 belangrijkste theoretische modellen en best-practices, die jij nodig hebt om meer van betekenis te zijn in de levens van je klanten.<\/div>\n<div><\/div>\n<div><b>Wat ga je leren:<\/b><\/div>\n<ul>\n<li>Je leert de basis van de 6 CX pijlers van CX Management;<\/li>\n<li>Je krijgt inzicht in de nieuwste best practices op het gebied van CX;<\/li>\n<li>Je gaat zelf aan de slag, hoe je het kunt vertalen naar jouw praktijk.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div><strong><span lang=\"nl\">Let op: Klik na het aanmelden op de knop &#8216;add to calendar&#8217;.\u00a0De zoomlink wordt meegestuurd in de bevestigingsmail.<\/span><\/strong><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Tijdens deze webinar gegeven door\u00a0Anika Siepel en Chris Barhorst\u00a0leer je de basis van Customer Experience (CX) en Customer Experience Management (CXM). In slechts 1,5 uur krijg je praktische handvatten en best-practices over het organiseren van een goede klantbeleving aan de hand van de 6 pijlers van het CX Framework. Een goede klantbeleving ontstaat niet vanzelf, die moet je organiseren. <\/p>\n","protected":false},"author":5,"featured_media":4228,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":[],"_tribe_ticket_has_attendee_info_fields":false,"_tribe_events_status":"","_tribe_events_status_reason":"","_tribe_events_is_hybrid":"","_tribe_events_is_virtual":"1","_tribe_events_virtual_video_source":"zoom","_tribe_events_virtual_embed_video":"","_tribe_events_virtual_linked_button_text":"","_tribe_events_virtual_linked_button":"","_tribe_events_virtual_show_embed_at":"immediately","_tribe_events_virtual_show_embed_to":"","_tribe_events_virtual_show_on_event":"yes","_tribe_events_virtual_show_on_views":"yes","_tribe_events_virtual_url":"","footnotes":""},"tags":[],"tribe_events_cat":[5],"class_list":["post-10781","tribe_events","type-tribe_events","status-publish","has-post-thumbnail","hentry","tribe_events_cat-organisatie-ontwikkeling","cat_organisatie-ontwikkeling","tribe-events-virtual-event"],"acf":[],"ticketed":["rsvp"],"_links":{"self":[{"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/tribe_events\/10781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/tribe_events"}],"about":[{"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/types\/tribe_events"}],"author":[{"embeddable":true,"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/comments?post=10781"}],"version-history":[{"count":1,"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/tribe_events\/10781\/revisions"}],"predecessor-version":[{"id":10783,"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/tribe_events\/10781\/revisions\/10783"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/media\/4228"}],"wp:attachment":[{"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/media?parent=10781"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/tags?post=10781"},{"taxonomy":"tribe_events_cat","embeddable":true,"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/tribe_events_cat?post=10781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}