{"id":5748,"date":"2023-01-18T14:23:52","date_gmt":"2023-01-18T13:23:52","guid":{"rendered":"https:\/\/wesharetalent.com\/?post_type=tribe_events&#038;p=5748"},"modified":"2023-08-16T16:06:48","modified_gmt":"2023-08-16T14:06:48","slug":"essentials-of-customer-journey-mapping","status":"publish","type":"tribe_events","link":"https:\/\/wesharetalent.com\/en\/event\/essentials-of-customer-journey-mapping\/","title":{"rendered":"Essentials of Customer Journey Mapping"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Vraag jij je al een tijdje af hoe je met Customer Journeys aan de slag zou kunnen? Wil jij de theorie tot je nemen en je bekwamen in de praktijk? Tijdens deze training leer je hoe krachtig Customer Journey Mapping (CJM) kan zijn om een betere dienstverlening te helpen vormgeven. Je leert wat Customer Journey Mapping wel en niet is, wat de valkuilen zijn en hoe je hands-on een Customer Journey map kan maken. Hierbij geven we je handige tips &amp; tricks.<\/span><\/p>\n<p><b>Wat ga je leren:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wat is een Customer Journey wel en niet en wat levert het op;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hoe kun je een Customer Journey in kaart brengen en gebruiken;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zelf aan de slag om ervaring op te doen, hoe kun je Customer Journey Mapping kunt toepassen voor je eigen klanten.<\/span><\/li>\n<\/ul>\n<p><b>Let op: Klik na het aanmelden op de knop \u2018add to calendar\u2019. De zoomlink wordt meegestuurd in de bevestigingsmail.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vraag jij je al een tijdje af hoe je met Customer Journeys aan de slag zou kunnen? Wil jij de theorie tot je nemen en je bekwamen in de praktijk? Tijdens deze training leer je hoe krachtig Customer Journey Mapping (CJM) kan zijn om een betere dienstverlening te helpen vormgeven.<\/p>\n","protected":false},"author":5,"featured_media":5750,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":[],"_tribe_ticket_has_attendee_info_fields":false,"_tribe_events_status":"","_tribe_events_status_reason":"","_tribe_events_is_hybrid":"","_tribe_events_is_virtual":"1","_tribe_events_virtual_video_source":"zoom","_tribe_events_virtual_embed_video":"","_tribe_events_virtual_linked_button_text":"","_tribe_events_virtual_linked_button":"","_tribe_events_virtual_show_embed_at":"immediately","_tribe_events_virtual_show_embed_to":"","_tribe_events_virtual_show_on_event":"yes","_tribe_events_virtual_show_on_views":"yes","_tribe_events_virtual_url":"","footnotes":""},"tags":[],"tribe_events_cat":[5],"class_list":["post-5748","tribe_events","type-tribe_events","status-publish","has-post-thumbnail","hentry","tribe_events_cat-organisatie-ontwikkeling","cat_organisatie-ontwikkeling","tribe-events-virtual-event"],"acf":[],"ticketed":["rsvp"],"_links":{"self":[{"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/tribe_events\/5748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/tribe_events"}],"about":[{"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/types\/tribe_events"}],"author":[{"embeddable":true,"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/comments?post=5748"}],"version-history":[{"count":2,"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/tribe_events\/5748\/revisions"}],"predecessor-version":[{"id":9318,"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/tribe_events\/5748\/revisions\/9318"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/media\/5750"}],"wp:attachment":[{"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/media?parent=5748"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/tags?post=5748"},{"taxonomy":"tribe_events_cat","embeddable":true,"href":"https:\/\/wesharetalent.com\/en\/wp-json\/wp\/v2\/tribe_events_cat?post=5748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}